Terms and Conditions
The only condition we place on the use of this website, whether you seek event consultancy, wedding design, to find out about our partners, or to keep up to date with what’s happening in the world of creative events consulting, designing and planning, is that you enjoy it!
If you have any comments, questions, concerns, ideas, or just fancy getting in touch, please contact us.
A Few Important Details
At times we may not be able to accommodate a particular request, or part of your request, due to one of the following reasons:
The team is fully booked during the period of your event.
The desired location for your event is not available on your selected date; in such cases, we will analyze the best alternative venue of equal or greater benefit, always according to your wishes and events specificities, before considering cancelation.
The desired product or service is currently unavailable for reasons beyond our control; in such cases, we will analyze the best alternative product/service of equal or greater quality, always according to your wishes and events specificities, before considering cancelation.
If there are any concerns or issues with an arrangement, venue, product, or service, you will be contacted immediately by one of our administrators, designers, or planners.
If you change your mind about an arrangement, venue, product, or service and wish to cancel, you may do so up to our suppliers’ and partners’ cancelation terms and conditions—we provide all of this information during your initial consultation about your event.
Castle Key’s Privacy Policy
Castle Key is committed to protecting your privacy. Only authorized individuals within our company and within partner companies are allowed to view relevant information for the completion of their duties. Your information is NEVER revealed beyond these select individuals, all of whom sign confidentiality agreements. We take the utmost care with our systems and data to ensure security and privacy.
For registered customers with a login, Castle Key stores your personal information only to conduct the services you are requesting us to complete. For individuals viewing our site or requesting information, Castle Key does not store any personal information.
Clickstream cookies are collected only for gathering information about surfing habits and Internet traffic analysis. Cookies never contain personally-identifiable information and are not harmful to the website viewer; they are helpful to us to improve our website presentation and content—thus, improving our service to our clients and potential clients.
Your private information, including all contact information, is NEVER revealed to third-parties for any reason. Your information is used only to communicate with you and for the provision of agreed services and products.
Data Protection Directive
We are registered under the Data Protection Directive 95/46/EC and may, at times, be required to divulge client information to authorities for inquiries or investigations. We take great care with our information and will release it to the proper authorities only when legally required to do so. Clients have the right to request sight of, and copies of, any and all client records we maintain, on the provision that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue clients with written information, handouts, or copies of records as part of an agreed contract, for the benefit of both parties.
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